Customer Success Manager Role

Zabble is looking for an experienced Customer Success Manager who is interested in joining a small, mission-oriented, stable and growing tech company with patented solutions for the waste industry. Are you ready to help build a trustworthy and loyal brand by wow-ing customers, some of the most prominent cities, haulers and campuses in the US, with Zabble’s product and customer experience? Sound like your kind of challenge?

You’re energetic. You’re observant. You can see the big picture, without missing the little details. You’re curious, and you’re not afraid to share your observations and insights. You are a master documenter, spreadsheet-whipper and a great communicator. You feel the customer's needs and pain points, can help them with product adoption, suggest solutions and also communicate key findings back to the product team.

You love working with people up close (in-person) and from a distance (remote). And you’re passionate about bringing the world closer to Zero Waste.

You will be responsible for working with Zabble’s customers to bring them on a journey from onboarding them on to Zabble’s platform, to helping them feel comfortable with the products and ensuring they are on the path to success. That means you’ll be developing a positive customer experience, fostering relationships and supporting brand loyalty — to make sure the Zabble experience is best-in-class.

You will:

• Assist customers with a seamless and hassle-free onboarding process
• Schedule and lead training sessions, virtual and on-site meetings according to each customer’s service level agreement
• Build and maintain relationships at all levels within the customer organization
• Establish clear retention goals and milestones for the client’s journey with Zabble
• Understand key opportunities to promote the value of the product and upsell services and products through customer experience
• Assist in creating training courses and educational materials for the client team to effectively use Zabble’s products and services
• Review and document customer complaints and concerns, and seek to improve all aspects of the customer experience with the company
• Track, correspond and resolve customer-reported issues as per the service level agreement
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
• Engage with Zabble’s product team to solve customer problems and product issues
• Optimize existing processes within the company and actively enhance all Customer Success initiatives

• Bachelor’s degree in business, technology or related field
• Minimum 5 years of professional experience in a customer success role
• Deep understanding of the waste regulatory environment in the US, specifically California’s SB1383 and SB54.
• Familiarity with Nationwide Organics laws and Extended Producer Responsibility (EPR) laws is a bonus
• Experience working with haulers, cities and campuses is a huge plus
• Demonstrated experience understanding customer pain points, concerns and aspirations
• Exceptional ability to communicate and foster positive business relationships
• Demonstrated ability to develop an deep understanding products and services to help troubleshoot as needed
• High proficiency in spreadsheet building (Excel or Google Sheets)
• Professional working knowledge of Business Intelligence software such as Power BI, Tableau, Quicksight or similar
• Grasp of the Agile development process (experience with Jira is a plus)

• Compensation between $90,000 and $120,000 per year depending on experience
• This is a remote position
• California-based candidates will be preferred
• This is a full-time role with benefits such as stock options, 401k matching, health insurance, unlimited vacation and sick days 
• Due to U.S. government grant restrictions, applicants must currently be U.S. citizens or U.S. permanent residents

Coming soon. Keep an eye out for this!